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The AVA Annual Conference is the nation’s premier veterinary event, covering all fields of veterinary science and in 2017 brought together over 920 veterinary professionals and 115 exhibitors.

We hope you will join us for the 2018 AVA Annual Conference in Brisbane, 13-18 May.    
Visit conference.ava.com.au to register.    To download a pdf file of the entire program click here.
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Thursday, May 17 • 8:00am - 9:00am
What do animal owners really want from you? Did we ask them yet?

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Any successful business must deliver a service that people are prepared to pay for, in a way that's better than other available providers. So when your competitors deliver essentially the same herd health monitoring or kitten programmes that you do, why should owners and smallholders choose you? It comes down to meeting their needs, and the only way you'll know what they want is to ask them. Because they don't just want expert care, they want to receive it in a way that doesn't make them feel patronised. They don't just want longer opening hours; they want the flexibility to drop their pet off at lunchtime for afternoon surgery. It's so easy to collect accurate and meaningful data from clients and local owners, and in this session we'll look at Onswitch data as well as sharing ideas on how to get up to speed with what your clients really want, so you can then get on with doing it.

Speakers
avatar for Alison Lambert

Alison Lambert

Managing Director, On Switch
A farmer's daughter from Yorkshire, Alison qualified from Liverpool University in 1989. She worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS, where she discovered the passion for the customer experience that her award-winning... Read More →


Thursday May 17, 2018 8:00am - 9:00am
Mezzanine M4 Brisbane Convention and Exhibition Centre