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The AVA Annual Conference is the nation’s premier veterinary event, covering all fields of veterinary science and in 2017 brought together over 920 veterinary professionals and 115 exhibitors.

We hope you will join us for the 2018 AVA Annual Conference in Brisbane, 13-18 May.    
Visit conference.ava.com.au to register.    To download a pdf file of the entire program click here.
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Monday, May 14 • 8:15am - 9:15am
Making your health care messages consistent, engaging the team in clear messages. Yes you need to be clearer

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In this session we'll explore the importance of everyone sharing the same message with clients, from the reception desk to the consult room or yard. We'll look at a 7-step process that will help you structure all client communications to remove confusion and ensure consistency. Simple, but effective, steps such as displaying prices clearly throughout the practice, ensuring new starters receive induction training in 'how we do things' and training the practice team together regularly, will all help the team speak with one voice. A voice that the client will hear loud and clear.

Speakers
avatar for Alison Lambert

Alison Lambert

Managing Director, On Switch
A farmer's daughter from Yorkshire, Alison qualified from Liverpool University in 1989. She worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS, where she discovered the passion for the customer experience that her award-winnin... Read More →


Monday May 14, 2018 8:15am - 9:15am
Mezzanine M4 Brisbane Convention and Exhibition Centre